Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Outlaw Equine.

The terms “we”, “us” and “our” refer to Outlaw Equine. Outlaw Equine operates this website and online store, including the information, content, features, tools, products and services made available through it.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

These Terms of Service, together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy and any other policies displayed on our website, explain the terms that apply when you browse our website, create an account or purchase from Outlaw Equine.

By accessing or using our website, placing an order or purchasing a product, you agree to these Terms of Service.

Please read these terms carefully before using our website. Should you not agree with these terms, you should not access the website or use our services.

SECTION 1 – ELIGIBILITY AND ACCOUNTS

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use the website.

When placing an order or creating an account, you may be required to provide information including your name, email address, billing details, payment information and shipping address.

You agree that all information you provide is accurate, current and complete.

You are responsible for maintaining the security of your account details and password and for any activity carried out through your account.

You must not transfer, sell, assign or provide your account to another person without our written permission.

SECTION 2 – OUR PRODUCTS

Outlaw Equine sells equine products and accessories, including western saddle pads and related products.

We make every reasonable effort to ensure product descriptions, measurements, photographs and videos are clear and accurate.

However, product colours may appear differently depending on your device, screen brightness, display settings, colour calibration and surrounding lighting. We cannot guarantee that the colour displayed on your device will exactly match the product in person.

Many Outlaw Equine products are made from natural fibres, including wool. Small variations in colour, weave, texture, measurements or finish may occur between products and are part of the natural characteristics of the material and manufacturing process.

These reasonable variations are not considered manufacturing faults.

Product measurements are approximate unless otherwise stated.

We reserve the right to:

  • Update product descriptions or information

  • Change or discontinue products

  • Limit product quantities

  • Restrict sales to particular customers or locations

  • Correct product information where an error has occurred

Product availability is not guaranteed. Products may sell out or become unavailable without notice.

SECTION 3 – PRODUCT USE AND HORSE SAFETY

Products sold by Outlaw Equine must be used appropriately and for their intended purpose.

It is the customer’s responsibility to:

  • Check that a product is suitable for their horse, saddle and intended use

  • Inspect the product before each use

  • Ensure all equipment is correctly fitted

  • Monitor the horse for rubbing, pressure, discomfort or irritation

  • Stop using the product should damage, excessive wear or a fitting issue become apparent

  • Follow any product care and cleaning instructions provided

Horses are unpredictable animals and equestrian activities carry inherent risks.

Outlaw Equine is not responsible for injury, loss or damage caused by incorrect fitting, inappropriate use, failure to inspect equipment, misuse, mistreatment, ordinary wear and tear or the behaviour of a horse.

Nothing in this section excludes any rights or remedies that cannot legally be excluded.

SECTION 4 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An automated order confirmation does not necessarily mean that your order has been accepted. Your order is accepted once payment has been successfully processed and we confirm that the order can be fulfilled.

We reserve the right to refuse, limit or cancel an order where:

  • A product is unavailable

  • Product information or pricing was incorrect

  • We suspect fraudulent or unauthorised activity

  • Payment cannot be verified or processed

  • Shipping is unavailable to the address supplied

  • The order appears to have been placed for unauthorised commercial resale

  • An order breaches these Terms of Service

Should we cancel an order after payment has been processed, the amount paid for the cancelled item or order will be refunded.

Please check your order carefully before submitting it. Once an order has been processed or packed, we may be unable to change or cancel it.

Purchases are also subject to our Returns and Refunds Policy.

SECTION 5 – PRICES AND PAYMENT

All prices displayed on our website are in Australian dollars unless otherwise stated.

Where Outlaw Equine is registered for GST, displayed prices include GST unless stated otherwise.

Shipping charges are calculated separately and displayed during checkout.

Prices, discounts, promotions and product availability may change without notice.

The price charged will be the price displayed at the time your order is submitted, except where an obvious pricing or system error has occurred.

We may cancel an order affected by an incorrect price, description, promotion or discount. Should payment have already been received, we will refund the affected amount.

You agree to provide accurate and complete payment and billing information.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payment transactions may be processed by Shopify Payments, PayPal, Afterpay or another third-party payment provider. Your use of these payment options may also be subject to the provider’s own terms and conditions.

We do not directly store complete credit card details.

SECTION 6 – PROMOTIONS AND DISCOUNT CODES

Promotional offers and discount codes may be subject to separate conditions, including expiry dates, minimum spends, product exclusions and usage limits.

Unless otherwise stated:

  • Discount codes cannot be combined

  • Discount codes cannot be applied retrospectively

  • Discounts do not apply to shipping costs

  • Promotions are available while stocks last

  • A discount code has no cash value

  • Promotions may be changed or withdrawn at any time before an eligible order is placed

Products purchased during sales or promotions remain covered by applicable consumer guarantees.

Change-of-mind returns for sale or discounted products are handled according to our Returns and Refunds Policy.

SECTION 7 – SHIPPING AND DELIVERY

Orders will be shipped to the delivery address supplied during checkout.

Customers are responsible for checking that their name, delivery address and contact information are complete and correct before submitting an order.

Shipping and delivery timeframes are estimates only. Delays may occur due to postal or courier services, weather, natural disasters, peak periods, regional delivery limitations or other circumstances outside our reasonable control.

We are not responsible for delays caused by a shipping carrier or circumstances outside our control. However, we will provide reasonable assistance should an order become significantly delayed or appear to be missing.

Customers must contact us as soon as possible should they notice an error in their delivery address. We cannot guarantee that an address can be changed after an order has been processed.

Additional delivery costs caused by an incorrect or incomplete address, a failure to collect the parcel or a parcel being returned to us may be charged to the customer.

Any authority to leave request is made at the customer’s risk, subject to any rights available under applicable law.

Further information is available in our Shipping Policy.

SECTION 8 – RETURNS, REFUNDS AND FAULTY PRODUCTS

We do not accept returns, exchanges or refunds for change-of-mind purchases, except where we expressly agree otherwise.

Change of mind includes:

  • Ordering the wrong product

  • Selecting the wrong colour or design

  • Deciding that the product does not suit your horse or equipment

  • No longer wanting the product

  • A colour appearing differently in person due to screen or device settings

Faulty, damaged or incorrectly supplied products will be handled in accordance with our Returns and Refunds Policy and the Australian Consumer Law.

Customers must contact us before returning a product and provide the requested order information, photographs or videos so that we can assess the issue and provide return instructions.

Nothing in these Terms of Service or our Returns and Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

SECTION 9 – BIOSECURITY AND RETURNED EQUINE PRODUCTS

Biosecurity and hygiene are important when handling products used on or around horses.

Unless a product is being returned as part of an approved faulty-product claim, items that have been placed on, fitted to or used on a horse cannot be returned.

Returned products must comply with the condition requirements set out in our Returns and Refunds Policy.

We may refuse unauthorised returns or products returned in an unhygienic condition, subject to any rights the customer may have under Australian Consumer Law.

SECTION 10 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through the Outlaw Equine website belongs to Outlaw Equine or is used with permission.

This includes:

  • Business and product names

  • Logos and branding

  • Product descriptions

  • Website copy

  • Photographs and videos

  • Graphics and illustrations

  • Website layouts and designs

  • Marketing materials

  • Written resources

This content is protected by applicable copyright, trademark and intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You must not copy, reproduce, republish, modify, distribute, sell, licence, scrape, download or commercially use our website content without prior written permission.

Outlaw Equine’s name, logo, product designs and branding must not be used without our written consent.

Shopify’s names, logos and trademarks remain the property of Shopify or its related entities.

SECTION 11 – CUSTOMER REVIEWS AND CONTENT

You may be able to submit reviews, photographs, videos, comments, suggestions or other content to Outlaw Equine.

By submitting content, you confirm that:

  • You own the content or have permission to submit it

  • The content is accurate and based on your genuine experience

  • The content does not infringe another person’s rights

  • Any payment, discount, gifted product or incentive connected to the content has been disclosed

  • The content is not unlawful, misleading, defamatory, abusive, discriminatory, obscene or malicious

  • The content does not contain viruses or harmful code

You give Outlaw Equine a non-exclusive, worldwide, royalty-free licence to reproduce, publish, display, adapt and use submitted content for business, website, social media, advertising and promotional purposes.

We may remove or decline to publish content that we reasonably believe breaches these terms.

We are not required to keep submissions confidential, pay compensation for them or respond to them unless otherwise agreed in writing.

SECTION 12 – THIRD-PARTY TOOLS AND SERVICES

Our website may provide access to services, applications, payment methods or tools operated by third parties.

These may include Shopify, payment providers, shipping applications, review platforms, social media platforms or marketing services.

Third-party services are governed by the provider’s own terms and privacy policies.

We do not control these third-party services and are not responsible for their availability, performance or content, except to the extent required by law.

You should review the relevant third party’s policies before using its services.

SECTION 13 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily mean that Outlaw Equine endorses or controls the third party or its content.

We are not responsible for the accuracy, content, security, availability, policies or practices of third-party websites.

Any purchases or interactions conducted through a third-party website are between you and the relevant third party.

SECTION 14 – RELATIONSHIP WITH SHOPIFY

Outlaw Equine is powered by Shopify, which enables us to provide our online store and related services.

However, all purchases made through the Outlaw Equine store are made directly between you and Outlaw Equine.

Shopify is not the seller of Outlaw Equine products and is not responsible for fulfilling orders, assessing products, providing customer service or resolving disputes relating to purchases made from Outlaw Equine.

To the extent permitted by law, Shopify and its related entities are not liable for injury, damage or loss arising from products purchased directly from Outlaw Equine.

Nothing in this section excludes any rights or protections that cannot legally be excluded.

SECTION 15 – PRIVACY

Our collection and handling of personal information is explained in our Privacy Policy.

Because our website is hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the website.

Information may also be provided to third parties where required to process payments, deliver orders, operate the website, provide customer support or carry out other business activities described in our Privacy Policy.

Some service providers may process or store information outside Australia.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy and Shopify’s applicable privacy information.

SECTION 16 – ERRORS AND INACCURACIES

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to:

  • Product descriptions

  • Product images

  • Pricing

  • Promotions

  • Stock availability

  • Shipping charges

  • Delivery estimates

  • Product measurements

We reserve the right to correct or update information and, where reasonably necessary, cancel an affected order.

Should we cancel an order that has already been paid, we will refund the relevant amount.

SECTION 17 – PROHIBITED USES

You must not use our website:

  • For an unlawful, fraudulent or malicious purpose

  • To violate any applicable law

  • To infringe our intellectual property or another person’s rights

  • To harass, threaten, abuse, defame or discriminate against another person

  • To provide false or misleading information

  • To impersonate another person or business

  • To upload viruses, malware or harmful code

  • To interfere with the security or operation of the website

  • To collect another person’s information without authority

  • To send spam or unsolicited promotional content

  • To scrape, copy or commercially exploit the website or its content

  • To bypass access, security or purchasing restrictions

  • To place fraudulent, deceptive or unauthorised orders

We may restrict or terminate access to our website where we reasonably believe these terms have been breached.

SECTION 18 – WEBSITE AVAILABILITY

We aim to keep our website available and operating correctly, but we do not guarantee uninterrupted, secure or error-free access.

The website may occasionally be unavailable due to maintenance, technical problems, system updates, internet outages or circumstances outside our reasonable control.

We may update, suspend or discontinue parts of the website without notice.

SECTION 19 – DISCLAIMER

Information provided through the Outlaw Equine website is general information only.

Product information and care guidance are not a substitute for advice from a qualified veterinarian, saddle fitter, trainer or other appropriate equine professional.

Except for guarantees, warranties or rights that cannot legally be excluded, products and website services are provided on an “as available” basis.

We do not guarantee that every product will be suitable for every horse, saddle, rider or equestrian activity.

Customers are responsible for determining whether a product is appropriate for their intended use.

SECTION 20 – LIMITATION OF LIABILITY

Nothing in these Terms of Service excludes, restricts or modifies any guarantee, right or remedy provided under Australian Consumer Law or any other applicable law that cannot legally be excluded, restricted or modified.

To the extent permitted by law, Outlaw Equine is not liable for indirect, incidental, special or consequential loss arising from:

  • The use or inability to use our website

  • A customer’s misuse or incorrect fitting of a product

  • Normal product wear and tear

  • Damage caused by a horse or other animal

  • Failure to inspect or maintain a product

  • Reliance on general website information

  • Third-party services or websites

  • Circumstances outside our reasonable control

Where our liability can legally be limited, it will be limited to the remedies available under applicable law.

SECTION 21 – INDEMNITY

To the extent permitted by law, you agree to compensate Outlaw Equine for reasonable losses, damages or expenses arising directly from:

  • Your unlawful use of the website

  • Your material breach of these Terms of Service

  • Your infringement of another person’s intellectual property or legal rights

  • Fraudulent or malicious conduct carried out through your account

This section does not apply to the extent that a loss was caused or contributed to by Outlaw Equine.

SECTION 22 – TERMINATION

We may suspend or terminate your account or access to our website where we reasonably believe you have:

  • Breached these Terms of Service

  • Engaged in unlawful, fraudulent or abusive conduct

  • Attempted to interfere with the operation or security of the website

  • Misused our products, services, content or intellectual property

Termination does not affect any rights, obligations or amounts that arose before termination.

Sections that are intended to continue after termination, including intellectual property, liability, indemnity and governing law provisions, will continue to apply.

SECTION 23 – SEVERABILITY

Should any part of these Terms of Service be found to be unlawful, invalid or unenforceable, that part will be removed or limited only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 24 – WAIVER

Should Outlaw Equine not immediately enforce a right or provision under these terms, this does not mean that we have waived that right or provision.

A waiver is only effective where confirmed by us in writing.

SECTION 25 – ENTIRE AGREEMENT

These Terms of Service and the policies referred to within them form the agreement between you and Outlaw Equine regarding your use of the website and purchase of our products.

They replace any earlier website terms relating to the same subject matter.

Nothing in this section excludes representations, guarantees or rights that cannot legally be excluded.

SECTION 26 – ASSIGNMENT

You may not transfer your rights or obligations under these terms to another person without our written consent.

We may transfer our rights or obligations as part of a sale, restructure or transfer of the Outlaw Equine business, provided that doing so does not reduce any rights you have under applicable law.

SECTION 27 – GOVERNING LAW

These Terms of Service are governed by the laws of New South Wales, Australia.

You and Outlaw Equine submit to the jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.

Nothing in this section prevents a customer from exercising any rights available to them under applicable Australian consumer protection laws.

SECTION 28 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our products, website, business practices or legal obligations.

The current version will be displayed on this page.

Changes apply from the date the updated terms are published, unless otherwise stated.

Changes will not retrospectively alter the terms applying to an order already accepted unless required by law or agreed with the customer.

SECTION 29 – CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Outlaw Equine
Email: outlawequine.au@gmail.com
Business address: Kandos, NSW 
ABN: 45 565 762 812