REORDER TERMS & CONDITIONS

Outlaw Equine may offer customers the opportunity to reorder selected sold-out saddle pad designs.

Reorders are specially requested from our supplier and are not held as part of our regular in-stock range. By submitting and paying for a reorder, you agree to the following terms and conditions.

REORDER AVAILABILITY

All Outlaw Equine saddle pads are available for reorder and are made to order through our supplier.

Each reorder is produced specifically for the customer and is not held as part of our regular in-stock inventory.

Submitting a reorder request allows us to prepare and issue an invoice for your requested pad. Production will not commence until full payment has been received.

COLOURS AND DESIGNS

Reorders are for existing Outlaw Equine pad designs only.

We cannot change, remove or substitute colours within a pad design. Custom colour combinations and alterations are not available.

Due to the nature of wool and different production runs, there may be slight variations in colour, weave, texture or finish between the reordered pad and the original product photographs. Screen settings and lighting may also affect how colours appear online.

SIZE REQUESTS

Sizes listed in the reorder form are the sizes currently available to order.

Our standard oversized pads measure 34 x 42; however, a range of size options may be available depending on the design.

Customers are responsible for carefully measuring and selecting the size that best suits their horse and saddle before approving and paying the invoice.

Once payment has been received and the supplier order has been placed, the requested size cannot be changed.

INVOICES AND PAYMENT

After your reorder request has been reviewed and approved, Outlaw Equine will email you an invoice.

The invoice must be paid in full by the payment deadline shown on the invoice. Your reorder will not be placed with our supplier until full payment has been received.

Receiving an invoice does not reserve your place in the upcoming supplier shipment unless payment is received before the stated deadline.

Should payment be received after the deadline, your pad may need to be included in our next available supplier order. This may extend the estimated timeframe to 12 weeks or longer.

Should payment not be received, the reorder request may be cancelled without further notice.

ESTIMATED TIMEFRAMES

Reorders can take up to 8 weeks to arrive after the supplier order has been placed.

This is an estimated timeframe only and does not begin from the date the reorder request is submitted or the invoice is issued. The timeframe begins once payment has been received and Outlaw Equine has placed the order with the supplier.

Customers who miss the invoice payment deadline may need to wait for the following supplier shipment, which could be 12 weeks or more away.

Reorders should not be placed where the pad is required by a guaranteed show, competition, event or travel date.

SHIPPING DELAYS

Reorder timeframes may be affected by supplier production times, international freight, customs processing, courier delays, weather, war, political unrest, trade restrictions, sanctions or other circumstances outside Outlaw Equine’s control.

Outlaw Equine is not responsible for delays caused by suppliers, freight providers, customs authorities, postal services or events outside our reasonable control.

We will always do our best to keep customers updated when we become aware of a significant delay.

A shipping or production delay does not automatically entitle the customer to cancel the reorder or receive a refund.

CANCELLATIONS, RETURNS AND REFUNDS

Please choose carefully before paying your reorder invoice.

Because reorders are specifically requested from our supplier, they cannot be cancelled, changed, returned or refunded for change-of-mind reasons once payment has been received and the supplier order has been placed.

This includes:

• Ordering the wrong size
• Changing your mind about the colour or design
• Deciding the pad does not suit your horse, saddle or equipment
• No longer needing the pad
• Missing an event or competition due to the estimated delivery timeframe
• Minor colour or weave variations between production runs
• Delays caused by suppliers, freight providers, customs or postal services

Faulty, damaged or incorrectly supplied products will be handled in accordance with Outlaw Equine’s Returns and Refunds Policy.

DELIVERY

Once the reordered pad arrives with Outlaw Equine, it will be inspected, packed and shipped to the delivery address provided by the customer.

The customer is responsible for ensuring that their email address, phone number and shipping address remain current while waiting for the reorder.

Any additional postage costs caused by an incorrect address, a returned parcel or a failure to collect the parcel may be charged to the customer.

Tracking information will be provided once the parcel has been lodged for delivery.

ACCEPTANCE OF THESE TERMS

By paying a reorder invoice, you confirm that you have:

• Checked the requested pad design and size
• Understood that colour changes are not available
• Accepted the estimated production and delivery timeframe
• Understood that delays may occur
• Read and accepted these Reorder Terms and Conditions